Housekeeping Manager- Full-Time Year Round
Old Forge, NY
Old Forge Camping Resort
Responsible for the management of the assigned housekeeping team and/or area to ensure the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves overseeing daily operations, managing staff performance, and ensuring compliance with health and safety regulations.
Qualifications:
- Proven experience in a housekeeping supervisory role in a campground, hotel or similar environment.
- Proficient knowledge of all campground/hotel departments, front office operations, housekeeping, guest service standards, grounds crew, maintenance and hospitality industry practices. Knowledge of cleaning techniques, products, and equipment.
- Familiarity with health and safety regulations and best practices.
- Relevant coursework or certifications in hospitality are beneficial.
- Proven ability to train and coach team members to achieve excellence.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Effective problem-solving skills and a proactive mindset.
- Proficient in using hotel management software and Microsoft Office Suite
- Excellent guest service skills.
- Ability to work flexible schedule to include nights, weekends and holidays.
Key Responsibilities:
- Oversee the daily activities of housekeeping staff, ensuring tasks are completed efficiently and to high standards.
- Provide training, guidance, and performance feedback to the housekeeping staff.
- Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.
- Foster a positive work environment, encouraging teamwork and professional growth.
- Plan and schedule housekeeping tasks, ensuring adequate staff coverage and timeline completion of duties.
- Conduct regular inspections of guest rooms, public areas, and back-of house spaces to ensure cleanliness and adherence to standards.
- Address and resolve guest complaints and concerns related to housekeeping promptly and effectively. Ensure all housekeeping activities comply with health and safety regulations, company policies and standards.
- Maintain and update record of cleaning schedules, inventory, and equipment maintenance.
- Promote a culture of safety by conducting regular training session and enforcing safety protocol.
- Place orders for supplies as needed, ensure cost-effective purchasing and timely delivery.
- Develops and distributes key performance metrics for the housekeeping operation.
- Ensures effective and efficient interdepartmental communication.
- Develop and update housekeeping procedures and programs.
- Perform other duties as assigned.